How to fix itunes error 5002?

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If you have Ipod or Iphone you must have Itunes too.Nowadays everybody is complaining about a problem called -error 5002-   We as a Gosublogger team made a search and brought you the solutions so pls keep reading.

First of all this problem occurs when the users uploading to Itunes8.   Then they receive this error message “We could not complete your iTunes Store Request. An unknown error occurred (5002). There was an error in the Itunes Store. Please try again later.”

If you follow the below instructions:

  • First of all back up Mobile Applications from /Users/myusername/Music/iTunes copy them to another disk
  • After backed up, please reverify that you’ve got a copy , open iTunes BE SURE THAT YOUR IPHONE/IPOD NOT CONNECTED and select all your applications and delete them. (if your iPhone/iPod were connected, it would now start helpfully deleting apps) DO NOT DELETE YOUR BACK UP !!!
  • if sure all applications deleted quit iTunes Start iTunes again and verify that you have no apps listed
  • Drag your backup Mobile Applications folder to your open iTunes window — if you have default iTunes settings (copy/manage my music), then iTunes will start re-adding your applications.
  • Please check  the iTunes notices carefully if you receive a mesage like”an OLDER version of this app already exists, do you want to replace it” (you DO), or “a NEWER version of this app already exists, do you want to replace it” (you DON’T), or  this app already exists as the same version (replace it).
  • Quit iTunes, then restart it to “set” the changesThe error should be fixed.

If you have any other errors pls write to us we will try to write the solution.These are recommendations from us.

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15 Comments on “How to fix itunes error 5002?”

  • PDW
    16 January, 2009, 6:51

    Thank you for posting this work around. My 3G has been unable to update apps as well as iTunes 8 running on my MBPro. I followed your instructions to the letter, but still have the same symptoms with “5002” error. Next I backed up my Mobile Apps folder again (after the reinstall (I kept the original backup as well)), deleted all, and sync with my iPhone 3G. At this point anly the apps from my phone are in the iTunes Mobile Apps. folder. No success. I still get the “5002”error in iTunes, and “unable to purchase” when updating apps using iPhone.

    Any suggestions?

  • PDW
    16 January, 2009, 7:13

    UPDATE:

    After an extensive Error “5002” Google search, I discovered the post linked below.

    http://discussions.apple.com/thread.jspa?threadID=1716575

    I logged onto my iTunes account, and discovered that there was now a blank Credit Card security/CCV field next to the CC number field. Also there was a weird message in red stating that my address did not seem to be traditional for my area, and required editing or some such nonsense. I deleted a few characters in the address field, re-typed them exactly as they were, filled in my CC CCV code, and clicked done. All problems fixed!

  • peeInMyPantz
    19 January, 2009, 10:23

    Thanks for the second post.. I fixed mine that way as well

  • acc
    20 February, 2009, 22:22

    I am getting this problem (the 5002 error) when trying to use the search bar in my Itunes on a windows laptop. Any suggestions?

  • scott
    22 April, 2009, 19:18

    thanks

  • 5 May, 2009, 0:41

    The ipod hard drive is responsible for many errors, but in many instances, the problem is not actually with the hard drive, but with the hard drive cable. Corrosion develops on the silver part of the hard drive cable and must be cleaned periodically to keep the iPod functioning correctly. This isn’t always the case, but many times it is.

  • CMMartin
    13 May, 2009, 18:19

    For me, the shopping cart was not accessible. I found a chat link here:
    http://www.apple.com/support/itunes/store/password/

    and was told “That error usually means that an item that you put in your cart has been modified from it’s original format since you added it.” The rep cleared my shopping cart, and was able to access it again.

  • ryan
    12 June, 2009, 20:36

    i have no apps, i am trying to download a movie and this error (5002) pops up. i have disabled the shopping cart and i just downloaded itunes 8. if anyone can give me any advice fast that would be great Thanks

  • 12 June, 2009, 23:44

    i think there are a few different errors here … mine had nothing to do with the shopping cart … and i didn’t think it had anything to do with applications, since that wasn’t part of the error message … but copying the apps out and deleting them worked but only after i reread this and realized i needed to restart itunes … i think there is an issue with 8.2 (since the problem started after my recent upgrade) and iphone apps … took a long time to resolve, and seems like a pretty serious bug for them to have released the software!!

  • 5 August, 2009, 19:57

    thanks for share

  • 18 November, 2009, 8:57

    [quote]
    I logged onto my iTunes account, and discovered that there was now a blank Credit Card security/CCV field next to the CC number field. Also there was a weird message in red stating that my address did not seem to be traditional for my area, and required editing or some such nonsense. I deleted a few characters in the address field, re-typed them exactly as they were, filled in my CC CCV code, and clicked done. All problems fixed!
    [/quote]

    Thank you so much, used this and it works!! Tried everything else with no luck! Thank you so much :)

  • Curtis
    18 November, 2009, 9:42

    thanks this helped a lto.

  • 4 May, 2010, 11:15

    Perfect work,

  • Macster
    8 September, 2010, 16:25

    I fixed this by going to my account and reset the errors at the bottom of the screen

  • Steven
    11 September, 2010, 19:57

    I just figured out how to fix this particular issue an alternate way. Basically, I changed my primary email address, not realizing it was the same as my secondary email address. When asked to verify, I received a message stating that I was already verified, but each time I attempted to login it said I still needed to verify. I logged into appleid.apple.com and selected the change name and email address section, seeing that my primary and secondary email addresses were the same, and that the secondary was verified but the primary was not. I changed my secondary email address to something different, resent both verification requests, verified both email addresses, and the issue was then resolved.

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